Terms and Conditions

Digital Privacy Policy

We use the information collected from you to process orders and to provide a more personalised shopping experience. We do not sell, trade or rent your personal information to others.

We employ other companies to deliver your purchases. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation. 

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also give you a password that will enable you to log in and retrieve details of your order and whether it has been acknowledged, packed, shipped etc. When you purchase with Vag-Shop.co.uk your E-Mail address will be saved and you will be offered future deals. However, you can unsubscribe at any time by messaging back saying stop!

Secure Payments

When you enter credit/debit card details to make a payment you will be transferred to our secure server. All of your information that we ask for on this site is treated in the strictest of confidence. 

Collection of information by our payment company PayPal or WordPay

We only keep details of your purchases and address in our online database. We do not store credit card detail nor do we share customer details with any 3rd parties.

 

Description of goods or services

All pictures shown are for information only and may not show the exact vehicle make and model, any additional goods shown on a picture that are not included in the product description must be purchased separately.

All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods.

The material on this site does not constitute advice and you should not rely on any material on this site to make (or refrain from making) any decision or take (or refrain from taking) any action. For item compatibility our advice is always to check directly with the manufacturer in question before going ahead and placing your order

 

Transaction Currencies

All prices are displayed in GBP (Great Britian Pound). Therefore your payment card will be billed in GBP.

 

Company Details:

Professional Retrofits Limited

Unit 8
Station Rd,
Higham on the Hill,
Nuneaton
CV13 6AG
tel. 07817916424/ Land line: 01455 697797

Company Number: 9232358 Registered in England & Wales

VAT No. GB   224 6559 02

 

Customer Service Contacts

tel. 07817916424

Land line: 01455 697797

emai: paul@professionalretrofits.co.uk

 

Delivery Policy

All orders will be exclusively shipped with Royal Mail services. We have been working with Royal Mail for a few years and their quality of service is undoubtable.

  • We offer a free delivery to MAINLAND UK, Highlands and Islands.
  • Shipping within European Union - Royal Mail International Insured Signed for - £15

All orders mostly are delivered within 4-8 working days within European Union.

  • Shipping outside European Union - Royal Mail International Insured Signed for - £25

In those cases delivery time may vary due to custom works needed to be done at your country locally.

Full insurance on all services is included in the price you pay. Please enquire if you have any questions.

Most orders received before 2.30pm will be sent on next working day by 1st class national signed for.

Color coded parking sensors will be posted within 5 working days of the order date.

Next day delivery orders will be posted next day if paid before 11.00am.

International orders will be shipped within 2 working days. Tracking number will be provided only on request.

Split delivery

Vag-shop.co.uk  will endeavour to despatch  the whole order as requested, however larger orders may be delivered in separate parcels. This may result in a delay in the delivery of your order.  You will not be charged extra for this facility.

 

 

Refund Policy

We want you to be totally satisfied with every purchase you make from vag-shop.co.uk. It is our aim to offer you value and quality at a right price.

If you decide within 7 days that you would like to return an item purchased from vag-shop.cu.uk, please contact us first to let us know you would like to return the item.

Condition of Return All Returned orders must be in New condition with the original packaging / box & you should exercise reasonable care with the order whilst it’s in your possession, they must be returned to us within a reasonable time (which we define as 7 days) from your notification of return.

Full Refunds will only be given when the above conditions have been meet or when an exchange is not-applicable or not possible, such as one-off clearance items.

For DOA (Dead on Arrival) / Damaged in Transit orders, an exchange will be issued for the same item, if this is not possible a full refund will be issued.

IMPORTANT faulty goods: must be returned in as new conditions with all accessories, packing and access codes.

Accessories Faults: you must only return the faulty accessories and NOT the whole unit. Missing parts: If there are missing parts from the purchase the customer should contact the us direct using the standard customer service/returns number/email. We would be able to confirm exactly which part is missing and get a new part sent direct to the customer.

Items with N.F.F. (no fault found) you to pay return delivery charge.

Item(s) Undelivered If for any reason any item(s) are returned to us by the postal company i.e. Royal Mail & you wish to have the item re-delivered the postage cost will have to be re-paid.

How to Return an item Please contact us first using the above form to let us know that you wish to return order.

Our Returns Address

Vag-shop.co.uk

Unit 8 Station Road

CV13 6AG

United Kingdom

Telephone/ email

Landline: 01455 697797

Email: paul@professionalretrofits.co.uk

Top

Vag-shop.co.uk is a treading name owned and operated by Professional Retrofits Limited (www.professionalretrofits.co.uk).

Company Number: 9232358 Registered in England & Wales. VAT No. GB   224 6559 02

Copyright 2010 All Rights Reserved. Trademarks, logo's and brands are the property of their respective owners.

Follow Us

Mailing List

Enter your e-mail address to receive our newsletter
Please enter a valid email address.
Email address already subscribed.

Vag-shop.co.uk is a treading name owned and operated by Professional Retrofits Limited (www.professionalretrofits.co.uk).

Company Number: 9232358 Registered in England & Wales. VAT No. GB   224 6559 02

Copyright 2010 All Rights Reserved. Trademarks, logo's and brands are the property of their respective owners.

eCommerce by CubeCart